General Terms and Conditions for the Webshop on shop.sonnhof-ayurveda.at

I. Validity of the GTC


The following General Terms and Conditions (GTC) apply to all contracts concluded with Ayurveda Resort Sonnhof GmbH & Co KG via the online shop shop.sonnhof-ayurveda.at.

II Acknowledgement of the GTC


The customer acknowledges these GTC and agrees to them as soon as he places an order.

III. defence clause


The inclusion of general terms and conditions of the customer that deviate from these general terms and conditions is rejected unless these are expressly recognised by Ayurveda Resort Sonnhof GmbH & Co KG.

IV. Conclusion of contract


1. offer


The product presentation on the website does not constitute an offer in the legal sense. It is an invitation to the customer to make an offer himself. The offer in the legal sense is made by the customer by placing the order.


2. conclusion of the contract


After the order has been placed, Ayurveda Resort Sonnhof GmbH & Co KG or the logistics company entrusted with the order sends an e-mail to the orderer confirming receipt of the order and stating its content (order confirmation). This order confirmation does not constitute acceptance of the offer.Ayurveda Resort Sonnhof GmbH & Co KG decides on the acceptance of an offer at its own discretion within a period of fourteen days. The customer is bound to his offer for this period of time. The Ayurveda Resort Sonnhof GmbH & Co KG is free to reject orders as long as this is objectively justified. In the event of rejection, the customer will be informed by e-mail.The acceptance of the offer can be declared by Ayurveda Resort Sonnhof GmbH & Co KG both expressly, e.g. by a declaration of acceptance by e-mail, but also conclusively by dispatch of the goods.

V. Supplementary information on the conclusion of the contract


1. order process


If the customer orders via the online shop of Ayurveda Resort Sonnhof GmbH & Co KG, the ordering process comprises several steps. First, the customer selects the goods he wants. In a second step, the customer is asked to enter the delivery address and the billing address; the customer also selects the method of payment. Finally, the customer has the opportunity to check all the details again and correct them if necessary before sending the order to Ayurveda Resort Sonnhof GmbH & Co KG by clicking on "ORDER FOR PAYMENT".

2. storage of the contract text


The contract text, i.e. the customer's details of the ordering process, is stored by Ayurveda Resort Sonnhof GmbH & Co KG. The customer can print out the text of the contract before sending his order. However, Ayurveda Resort Sonnhof GmbH & Co KG or the logistics partner of Ayurveda Resort Sonnhof GmbH & Co KG will also send the customer an order and order confirmation with all relevant order data to the e-mail address provided by the customer.

VI. cancellation policy


Right of withdrawal

The customer has the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the customer or a third party named by the customer who is not the carrier has or has taken possession of the goods. In order to exercise the right of withdrawal, the customer must [Include your name, address, important: the invoice and order number as well as your telephone number and e-mail address] by means of a clear statement (for example, a letter sent by post or an e-mail) of his or her decision to withdraw from this contract. Furthermore, our cancellation form can also be used to exercise the right of cancellation; however, this is not mandatory.In order to comply with the withdrawal period, it is sufficient for the customer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of revocation


The goods already received must be received by us or our logistics partner within fourteen days from the date of the declaration of withdrawal. If you, as the customer, withdraw from this contract, we must repay the invoice amount we have received from you without delay and at the latest within fourteen days of the day on which the goods are received back by us or our logistics partner intact and in their original packaging. For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise agreed with you. We can refuse the repayment if we have not received the goods back on time or if the goods are defective or in an obviously used condition.

You shall bear the direct costs of returning the goods.You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the condition, properties and functioning of the goods.

 

VIII. prices

1. all prices are total prices and stated in euros; they include packaging costs as well as the statutory value added tax (VAT) at the applicable rate.
2. price errors excepted. If the correct price is higher, the customer will be contacted; a contract will be concluded in such a case only if the customer wishes to buy at that price. If the correct price is lower, this price will be charged.
3. Shipping costs are not included in the price; they are additional.

 

IX. Shipping costs

The shipping costs can be calculated in the shopping cart of the Sonnhof Shop and depend on the recipient country.

X. Terms of delivery


1. unless otherwise agreed, the delivery will be made to the address specified by the customer.
2. The delivery time within Germany and Austria is 2-5 working days.
3. In case of damage to the goods during transport, the customer must immediately report the damage to the transport company and claim the damage there. Ayurveda Resort Sonnhof GmbH & Co KG is not liable for culpable behavior of third parties. The above statements do not apply if the customer is a consumer.
4. Ayurveda Resort Sonnhof GmbH & Co KG is not responsible in case of delivery obstacles in the area of suppliers or manufacturers. If the delivery or compliance with an agreed delivery time is impossible due to circumstances beyond the control of Ayurveda Resort Sonnhof GmbH & Co KG, Ayurveda Resort Sonnhof GmbH & Co KG is entitled to withdraw from the contract in whole or in part. Ayurveda Resort Sonnhof GmbH & Co KG will inform the customer immediately in this regard. Claims for damages are excluded in this case. The customer will be informed about existing delivery restrictions as soon as possible.

XI. Maturity and retention of title


1. the purchase price is due at the latest upon delivery of the goods.
2. the delivered goods remain the property of Ayurveda Resort Sonnhof GmbH & Co KG until full payment.

XII. Terms of payment


1. payment can be made by invoice, immediate payment, Paypal, Maestro, VISA or Mastercard.
2. the Ayurveda Resort Sonnhof GmbH & Co KG reserves the right to exclude individual payment methods or to provide for a specific payment method.
3. The account of the Ayurveda Resort Sonnhof GmbH & Co KG is:
IBAN: AT672050607700051662
BIC: SPKUAT22XXX
at Sparkasse Kufstein
The legal default regulations apply. Reminder costs can be claimed from the second reminder.

XIII Warranty

Unless otherwise specified, the general statutory provisions shall apply. 2.
2. the warranty is excluded in case of defects caused by the customer. This is especially the case with improper handling, incorrect operation or unauthorized repair attempts.
3. If delivered items have obvious material or manufacturing defects (including transport damage), we ask the customer to immediately notify Ayurveda Resort Sonnhof GmbH & Co KG.

XIV Disclaimer

Claims for damages by the customer against Ayurveda Resort Sonnhof GmbH & Co KG are excluded unless Ayurveda Resort Sonnhof GmbH & Co KG has acted with intent or gross negligence. This provision does not apply insofar as a consumer is concerned.

XV. Prohibition of assignment and pledge

The assignment or pledging of claims or rights to which the customer is entitled vis-à-vis Ayurveda Resort Sonnhof GmbH & Co KG is excluded without the consent of Ayurveda Resort Sonnhof GmbH & Co KG, unless the customer proves a legitimate interest in the assignment or pledging.

XVI Right of set-off, right of retention


The customer may only offset claims of Ayurveda-Resort Sonnhof GmbH & Co KG in the event of insolvency of Ayurveda-Resort Sonnhof GmbH & Co KG and in the event of the existence of legally related, judicially determined or recognised claims. The customer may only exercise a right of retention if his counterclaim is based on the same purchase contract.

XVII Data protection

Provisions on data protection are contained in the privacy policy.

XVIII. Applicable law

Austrian law shall apply exclusively with the exception of the UN Convention on Contracts for the International Sale of Goods. If the contractual partner is a consumer, this choice of law shall only apply insofar as this does not restrict any mandatory statutory provisions of the state in which the contractual partner is domiciled or habitually resident.

XVIII. Place of jurisdiction


For all disputes arising from contracts concluded under the validity of these GTC, the place of jurisdiction is agreed to be the registered office of Ayurveda Resort Sonnhof GmbH & Co KG. ( Kufstein)

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